Terms andConditions

1. Agreement to these terms

These Terms and Conditions (the Terms) are an agreement between you and Seonix AI, 14881 Marine Dr, White Rock, BC V4B 1C2, Canada (we, us). They apply when you visit seonixai.com, create an account, buy a plan or a domain, or use any part of our website-building, hosting, search-optimization and support services (together, the Service).

By creating an account or paying for a plan, you confirm that you have read and accept these Terms and our Privacy Policy at https://seonixai.com/privacy. If you do not agree, do not use the Service.

2. The Service

Seonix AI uses artificial intelligence agents, supervised by automated quality checks, to prepare a brief for your business, build a server-rendered website, deploy and host it, and monitor it after launch. Depending on your plan, the Service can also include lead delivery, support tickets and live chat, change requests, weekly reports, additional languages and other features listed on the plan you choose.

The features, limits and timelines of each plan are described on the plan when you buy it and in your dashboard. We may improve or change how the Service works, but we will not materially reduce the features of a plan you have paid for during a paid period.

3. Eligibility and your account

• You must be at least 18 years old and use the Service for a business, organization or profession. If you accept these Terms for a company, you confirm that you are authorized to bind it.
• Give us accurate and complete information, including your business name, address, phone number, service areas and services, and keep it up to date.
• Keep your password confidential. You are responsible for activity under your account; tell us right away at [email protected] if you suspect unauthorized use.

4. Plans, fees and billing

• Prices are shown on the plan before you pay, in the plan's currency. Any taxes that apply are shown on the Stripe checkout page before you confirm the payment.
• Your first payment is the one-time setup fee of the plan you choose. If a plan has no setup fee, your first month is charged at checkout instead.
• By paying, you authorize us to charge the card you used at checkout for the plan's monthly fee automatically each month until you cancel. The first monthly charge falls one month after your first payment, except on plans marked as having no monthly fee until launch: on those plans monthly charges start when your website is deployed, and no later than 60 days after your first payment.
• Payments are processed by Stripe. We never see or store your full card number.
• Upgrading to a plan that has a setup fee requires paying that fee at checkout; the new plan starts once the payment succeeds. Switching to a plan without a setup fee takes effect immediately, and the difference in the monthly fee is prorated by Stripe.
• If a payment fails, Stripe may retry it and we will ask you to update your card. If the amount remains unpaid, we may pause or suspend the Service as described below.
• We may change plan prices for future periods. We will give you at least 30 days' notice by email or in your dashboard before a new price applies to you, and you can cancel before it takes effect.

5. Cancellation and refunds

You can cancel your subscription at any time by opening a support ticket in your dashboard or by emailing [email protected] from the email address on your account. There is no cancellation fee.

Cancellation stops all future monthly charges and takes effect at the end of the month you have already paid for; the Service remains available until then.

Setup fees pay for work that starts as soon as you pay, so they are generally not refundable once the brief has been prepared. Monthly fees already charged for a period that has started are not refunded. If you believe you were charged in error, contact us within 30 days of the charge and we will review your request in good faith.

Nothing in these Terms limits any refund or cancellation right that the law gives you and that cannot be waived by agreement.

6. Domain names

You can buy a domain name through your dashboard. The price, which includes the registration cost and our service fee, is shown in US dollars before you pay by card through Stripe. After payment we register the domain through our registration provider and connect it to your website.

Domain registrations last one year. Renewal is a separate purchase at the renewal price in effect at that time, which can be higher than the first-year price. A domain that is not renewed may expire and become available to others. The registry's and registrar's rules and policies also apply to every domain.

If you already own a domain, you remain responsible for your registrar account, its renewals and the DNS changes needed to connect it.

7. Referral program

Account holders can share a personal referral link. When a business signs up through your link and pays, you earn a commission of 10% of each setup fee, plan upgrade and monthly payment that business makes, shown in your dashboard.

Commissions are recorded as pending, become payable once the related payment is final, and are then paid out by us. We may withhold or reverse a commission on a payment that is refunded, disputed or charged back, and we may refuse commissions on self-referrals, fake accounts or referrals obtained through spam or misleading claims. We may change or end the program for future referrals with reasonable notice.

8. Your content and licence to us

You keep all rights to the content you provide, such as your business information, logo, photos, text and brand colours (Your Content). You grant us a non-exclusive, worldwide licence to host, copy, adapt, translate and display Your Content only as needed to provide, secure and improve the Service for you.

You confirm that you own Your Content or have permission to use it, that it is accurate, and that it does not infringe anyone's rights or break any law, including advertising, licensing and professional rules that apply to your business.

We may show the public address and a screenshot of a website we built for you as an example of our work, unless you ask us not to by emailing [email protected].

9. Your website and our platform

Your website is built, hosted and maintained as part of your subscription. The content of your website that comes from Your Content remains yours.

Our software, agents, templates, design systems, code libraries, know-how and the Seonix AI name and logo remain our property or that of our licensors, and these Terms do not transfer any of them to you.

10. AI-generated content

Much of the text, structure and code of your website is generated by artificial intelligence from the information you give us. AI output can contain mistakes. Review your website, including prices, services, licences, service areas and contact details, and tell us through a change request if anything needs correcting. You are responsible for the claims your website makes about your business.

11. Acceptable use

You agree not to use the Service, or ask us to build a website, that:

• Is unlawful, fraudulent, deceptive or misleading, or promotes illegal products or services.
• Infringes intellectual property, privacy or other rights of others.
• Contains malware, phishing, spam or content designed to manipulate search engines in breach of their published spam policies, such as fake reviews, hidden text or doorway pages.
• Harasses, threatens or discriminates against anyone, or contains sexual content involving minors.
• Tries to access other accounts, probe or overload our systems, or copy, resell or reverse engineer the Service.

12. Search results and outcomes

We build websites to follow search engines' published guidelines, but search engines decide rankings with their own systems, which change without notice. We do not guarantee any ranking, position in Google Search or Google Maps, inclusion or citation in AI Overviews or other AI answers, traffic, leads, sales or other business results.

13. Third-party services

The Service relies on third-party providers, including Stripe for payments, Google for maps and analytics, Abacus.AI for artificial intelligence, hosting and domain registration, and Amazon Web Services for file storage. Their own terms apply to your use of their services, and we are not responsible for their acts or outages, although we will work with them to restore the Service.

14. Availability and support

We monitor websites around the clock and aim to keep the Service available at all times, but we do not promise uninterrupted or error-free operation. Maintenance, provider outages and events outside our reasonable control can cause interruptions. Support is provided through your dashboard and by email at [email protected].

15. Disclaimers

To the extent the law allows, the Service is provided as is and as available, without warranties of any kind beyond those stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

16. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, even if we were told they were possible.

To the extent the law allows, our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

17. Indemnity

You agree to compensate us for reasonable losses, costs and legal fees arising from third-party claims caused by Your Content, your website's claims about your business, or your breach of these Terms or of the law.

18. Suspension and termination

We may pause or suspend your account if a payment remains unpaid, if you seriously or repeatedly breach these Terms, or if we must do so to comply with the law or protect others. While an account is paused, sign-in to the dashboard and lead delivery are blocked, work on your website stops and monthly billing is put on hold. We will tell you why by email and, where possible, give you a chance to fix the problem first.

We may end these Terms with 30 days' notice for any reason, or immediately for a serious breach. If we end them without cause, we will refund any monthly fee you prepaid for the period after termination.

Sections that by their nature should survive termination, including fees owed, Your Content, our platform, disclaimers, limitation of liability, indemnity and governing law, continue to apply.

19. Changes to these terms

We may update these Terms. We will post the new version on this page with a new last updated date. For material changes, we will notify account holders by email or in the dashboard at least 30 days before they take effect. If you do not agree, you can cancel before the changes apply; continuing to use the Service afterwards means you accept them.

20. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction over disputes, unless the law where you are located gives you a non-waivable right to bring a claim elsewhere. Before starting a claim, please contact us so we can try to resolve the issue informally.

These Terms are available in several languages. If a translation differs from the English version, the English version prevails, unless the law requires otherwise.

21. Contact us

Seonix AI, 14881 Marine Dr, White Rock, BC V4B 1C2, Canada. Email: [email protected]